About Hardware World
Welcome to Hardware World, where you will find everything your local hardware store carries and a lot more!
At Hardware World, we stuff our warehouse full of new, high-quality inventory that we offer to you at amazingly low prices. We have over 40,000 products - from birdseed to drill presses. We also carry many specialty tools and difficult-to-find items. By not having a storefront and by dealing in high volume, we are able to pass considerable savings on to you. Now you can shop online for all of your home hardware & home improvement needs at prices formerly available only to professionals.
We offer same-day shipping for most in-stock orders placed by 12pm Eastern / 9am Pacific, and we charge no sales tax! (except for orders delivered in Washington State)
Shipping & Delivery
1. When will my order ship?
For in-stock orders placed by 12pm Eastern Time / 9am Pacific Time, we usually ship the same business day. For
orders placed after this time, your order will ship the next business day. We ship every
day Monday through Friday, except national holidays. Our goal is to get your order to you as quickly as possible.
Please open and inspect your order upon receipt. Should there be any issue with your order, contact customer service within 48 hours.
2. Where do you ship from?
All orders ship from our warehouse in Atchison, Kansas. Ground delivery
times to your location are provided on our Delivery Information Page.
3. What shipping methods do you offer?
We ship using your choice of Federal Express or UPS. We offer ground and 1, 2, or 3 day express options. Fees for
each option are quoted when you check out, or you can estimate the charges by choosing the "estimate shipping" link on
the cart page.
4. Do you ship outside the US?
We ship to all 50 states in the USA. Unfortunately we do not ship outside of the US at this time.
5. What is the cost of shipping?
Shipping rates are based on the weight of your order and on the destination zip code. A quotation for
shipping is provided when you choose Checkout from the Cart page.
Taxes and Payment
1. Do you charge sales tax?
We do not charge any sales tax, unless your order is being delivered in Washington State. We are required to
charge sales tax in Washington as we have a development office there. Shipments to all other states are tax-free.
2. What payment methods do you accept?
We accept payment via Visa, MasterCard, American Express, Discover, and Paypal.
About our Products
1. Are your products used or new?
All of our products are new from the factory. We do not sell used products.
Returns & Exchanges
1. What is your return policy?
We accept returns within 30 days of the item's delivery to you. Items being returned
must be in new, unused condition, and in the original, undamaged packaging. We cannot take back
used products or products/packaging that are not restockable.
We do not charge any restocking fee for orders returned with an RMA, however we are not able to refund shipping costs.
2. How do I make a return?
To make a return, click on the My Account link at the top of the page. Find
the order you would like to return in your list of orders and click on it.
The order detail page will provide instructions for returning your item.
Once the items arrive in our warehouse, your credit card will be credited for the
full item purchase amount. It's that easy!
3. What if items are damaged or lost during shipping?
In the unfortunate case of items damaged or lost during shipping, we will arrange to
have the damaged items picked up and new replacements sent at no cost to you.
To report damaged or lost items, just click on the My Account link at the top of the page.
Find the order that was damaged and click on it. Choose the Trouble with My Order
IMPORTANT: Shipping damage or lost items must be reported within 10 days of the scheduled date of delivery.
4. How do I make an exchange?
We do not have a separate exchange process. If you would like to return an item and have
found another item on our site that you would like instead, please follow the return procedure
above and then place a new order for the replacement item.
Order Status, Tracking, & Cancellation
1. How can I see the status of my order?
To see the status of your order, click the My Account link at the top of the page. You will
then see a list of all of your orders. To see the status of an order, click on that order.
Orders cannot be canceled once they have been transmitted to the warehouse for packaging.
2. How can I get the shipment tracking number for my order?
You will be sent an email with the tracking number for your order on the day your order is shipped.
To see your order tracking number any time after it is shipped, click the My Account link at the top
of the page. You will then see a list of all of your orders. Click on an order and you will see
a page showing all shipments you have been sent and a tracking number for each shipment.
1. I want to order an item that is backordered. How do backorders work?
If the item you wish to order is backordered, you can still place the order on our web site. Our
buyers will work to obtain your backordered items as quickly as possible. Your items will be reserved
for you and will ship to you as soon as they arrive in our warehouse.
2. If I place a backorder, when will my card be charged?
We do not charge your card until your items ship to you. However, our system will open an
authorization against your card for the merchandise amount, which may decrease the available balance
on your card. We do not transfer funds from your card until your merchandise has shipped to you.
3. How can I tell when backordered items will ship?
Data that manufacturers provide us on expected delivery dates are shown on our product pages. To
see the estimated dates we have from the manufacturer, click on the product you are interested in,
and then click the Stock Detail link. This link is located on the right-hand side of the page,
a few lines above the Add to Cart button.