Contact Us

Order Status

Are you looking for information on an order you placed, including shipment tracking numbers?  You can see all of your previous orders on the My Account page.

Returning an Order

Do you need to return an order, or did you have problem with delivery?  If so, please choose the My Account link at the top of the page, and you will see a list of all of your orders.  Please click on the order in question, and you will see a link for making a return or for reporting a problem with an order.  Our system will guide you through reporting the issue, and our customer service staff will work to quickly resolve it for you.

Frequently Asked Questions

See our About page for the answers to many questions about shopping at Hardware World.

E-Mail Address

Please feel free to email us any time; we reply to emails regularly throughout the day. Our email address is:

Send E-Mail

You can also use the form below to send us a note or ask a question. 


Phone Number

Email is the best way to contact us. We respond to email regularly throughout the day. However, if you'd like to call, our toll-free number is:

(800) 385-8320

Our customer service hours are Monday through Friday 8am to 5pm Pacific.


Our corporate office's address is:

Hardware World
15600 Redmond Way
Suite 101
Redmond, WA 98052

Please do not send returns to this address; we are not able to accept returns at this office. Instead, if you need to make a return, please send your return to the address shown in the order status page (accessible from the My Account link at the top of the page), or send us an email. We'll be happy to help!

Thank you for shopping at